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Information required for consumer protection (Ukraine)

Before or at contracting for distance purchase of travel services, we provide mandatory pre-contract information and identify the business in a consumer-comprehensible form in accordance with:

Закон України "Про захист прав споживачів" №3153-IX від 10.06.2023, стаття 17.

As an online commerce seller/service provider, we provide seller/service provider identification details in accordance with:

Закон України "Про електронну комерцію" №675-VIII від 03.09.2015, стаття 7.

We also maintain a clear procedure for handling consumer complaints and dispute resolution, where consumers should address the business first, in accordance with:

Закон України "Про захист прав споживачів" №3153-IX від 10.06.2023, стаття 39.