Terms of Service

1. Who we are

sustainablefuturevision.com (LLC)

Address: 15/3 Shota Rustaveli St, Kyiv, 01001, Ukraine

Email: contact@sustainablefuturevision.com

Phone: +380 684 094 4778

Registration (EDRPOU) code: 86015778

Managing Director: Alex Bauer

For online commerce, information about the seller/service provider is provided in accordance with: Закон України "Про електронну комерцію" №675-VIII від 03.09.2015, стаття 7.

For distance contracting, mandatory pre-contract information is provided in accordance with: Закон України "Про захист прав споживачів" №3153-IX від 10.06.2023, стаття 17.

2. How the planning, request, and quote flow works

• You may submit a request for a ski holiday (e.g., dates, number of travelers, preferences).
• We may respond with an estimate and suggested options. Availability, prices, and final details may depend on supplier confirmation.
• A request does not automatically create a binding contract for travel services. Binding terms arise only when we confirm the specific booking details and price for your selected services.
• If any details change between the estimate and confirmation (including accommodation, transport, or lift/lesson arrangements), the confirmation we provide to you controls.

3. Estimated vs. confirmed details; pricing and availability

• Estimates: indicative pricing and expected availability may be subject to change until confirmation by relevant suppliers.
• Confirmed details: the final scope, price, and included services are those stated in the confirmation/offer provided to you.
• Limited availability: inventory for accommodation, transport slots, and ski-related services is limited. We cannot guarantee availability for unconfirmed requests.
• Price changes: supplier rates may change before confirmation; we will communicate relevant changes before you proceed where applicable.

4. Your responsibilities

• Provide accurate information when submitting your request (e.g., traveler details, dates, preferences).
• Review the confirmation and notify us promptly if anything is incorrect.
• Comply with requirements of the relevant suppliers (for example, check-in rules, identification documents, and schedules) as provided in confirmation materials.

5. Disputes and complaints

If you have a complaint or dispute, please contact us first using the contact details above. We will review your request and respond within a reasonable time.

We provide a clear procedure for addressing consumer claims as required by: Закон України "Про захист прав споживачів" №3153-IX від 10.06.2023, стаття 39.

6. Liability limitations

• We do our best to communicate accurate information; however, final service delivery depends on third-party suppliers.
• We are not responsible for delays, cancellations, or changes caused by circumstances outside our reasonable control (including force majeure).
• Nothing in these Terms limits liability where it is prohibited by applicable law.

7. Termination

We may suspend or stop providing the planning/request functionality if we reasonably believe there is abuse, misuse, or provision of inaccurate information. You may stop using the service at any time.